News: Plannned Maintance 2/5/2018

Published: 02/02/2018

Dear Managedway Customer,

As a valued customer, Managedway is committed to keeping you informed about any changes in the status of your service with us. This email is to alert you regarding maintenance we will be performing on our network:

Start time: 12:00 AM (local time) 2/5/2018
End time: 06:00 AM (local time) 2/5/2018
Work order number: #499398
Service Location impacted: BYK, SFJ1,SFJ2,SFJ3,TYM1,TYM2
Expected Outage/Downtime: 45-60 minutes

During this maintenance window, you may experience up to two brief interruptions in service while we complete the maintenance activities. However, due to the complexity of the work, your downtime may be longer. Customers may also see some re-convergence during the maintenance window. Customers may experience latency and packet loss intermittently throughout the window.

Over the days following this initial upgrade, we will be upgrading code on redundant upstream routers. Customers may experience high latency, re-convergence and/or suboptimal routing which may vary during this window.

Our network operations engineers closely monitor the work and will do everything possible to minimize any inconvenience to you. If you have any problems with your connection after this time, or if you have any questions regarding the maintenance at any point, please call Customer Support at 1-866-745-6948 and refer to this Maintenance Ticket: #499398