ManagedWay Announcements

Email Issues Resolved

Published: 10/13/2020

Our System Administration team has identified and corrected the issue with our Support Desk Email. Thank you for your patience and understanding. We have responded to all open support requests that were delayed due to this issue. If you need any assistance, please feel free to reach out to our ...

Support Email Issues

Published: 10/13/2020

It has come to our attention that a select number of inbound emails to our support team are not properly being piped into our support system. Further investigation is currently underway by our System Administration Team. We will post updates as they become available. In the meantime, please feel ...

Routing Configuration Audit

Published: 04/11/2020

Dear Valued Customer, An audit of our routing configuration has been scheduled for Sunday, April 19th. We do not expect to use the full maintenance window but reserve the full length. Please contact our helpdesk at (888) 745-6948 Option 1 if you experience any issues with your service after the ...


Published: 03/13/2020

To Whom It May Concern: Please be advised that ManagedWay has a Business Continuity and Disaster Recovery Plan in place that is reviewed on a regular basis.  Throughout any disaster, ManagedWay will continue to maintain its 100 percent uptime guarantee and will not stop operations. However, ...

Maintenance Notification 9/1/2019 - Core 5 Decommissioning

Published: 08/22/2019

Maintenance Notification Dear Valued Customer, A switch upgrade has been scheduled for Sunday, September 1st that may affect your services with ManagedWay. We understand the challenges this may present and are working to minimize any disruption to your service. The details of the planned ...

Maintenance Notification 04/15/2018

Published: 04/15/2018

Dear Valued ManagedWay Customer, Please see the below maintenance notification: Location: TYM2 Start Date: 4/15/2018 9:30PM Eastern Time End Date: 4/16/2018 06:00AM Eastern Time Risk: Low Reason for Work: Emergency Repairs to Infrastructure Equipment Please contact us if ...

Power Notification 4/15/2018

Published: 04/15/2018

The power situation experienced at our facility has been resolved. Details will be released upon further investigation. Should you still be experiencing problems, please call our Help Desk at 888 745-6948.

External Utility Power Notification 4/15/2018

Published: 04/15/2018

At 12:00 PM EDT Our TYM2 facility experienced an intermittent power disruption from both sub stations having no direct customer impact. The Site load is currently protected by the Generator. All Electrical and Mechanical Systems functioned as designed. Additional updates will be distributed as ...

Partial Power Outage at SFJ2 4/15/208

Published: 04/15/2018

123Net confirms that power has been restored to the B-Side at 24245 Northwestern Highway. UPS-B is in manual bypass. An Emerson Power tech is en-route. As a safety precaution bypass power is currently being supplied by Generator B. [04/15/2018 13:25] 123,net is still working to troubleshoot ...

Maintenance Notification 03/29/18

Published: 03/29/2018

Dear Valued ManagedWay Customer, Please see the below maintenance notification: Maintenance Ticket: MRO20180322 Location: TYM2 Floor(s)/ Suites(s): 1St Floor, RM-A, RM-B, RM-C Start Date: 4/5/2018 10:00AM Eastern Time End Date: 4/5/2018 12:00PM Eastern Time Work Window: 2 hours ...

Plannned Maintance 2/5/2018

Published: 02/02/2018

Dear Managedway Customer, As a valued customer, Managedway is committed to keeping you informed about any changes in the status of your service with us. This email is to alert you regarding maintenance we will be performing on our network: Start time: 12:00 AM (local time) 2/5/2018 End ...

Grand Rapids Network

Published: 03/09/2017

March 9 6:46AM Splicing was completed but some services are still down. Crews are currently working to identify the troubled fibers so repairs can be made. No ETR has been given at this time. March 8 9:12PM We have received an update on the outage affecting the southern route of the ...

Network Peer Maintenance

Published: 01/02/2017

ASR9K Code Upgrade Planned Network Maintenance - Cogent Start time: 12:00 AM (local time) 01/13/2017 End time: 06:00 AM (local time) 01/13/2017 Cogent customers receiving service in the greater Birmingham, AL, Southfield, MI and Memphis, TN metro area will be affected by this maintenance. ...

Planned Maintenance 1/01/2017 9:00pm EST

Published: 12/29/2016

Dear ManagedWay Customer,As a valued customer, ManagedWay is committed to keeping you informed about any changes in the status of your service with us. This email is to alert you regarding maintenance we will be performing on our network:  Start time: 9:00 pm Eastern 1/01/2017  End time: 11:00 pm E ...

Network Maintenance - 12/19/16 @ 9PM EST

Published: 12/19/2016

Date and Time: 12/19/2016 from 9:00PM to 11:59PM EST MAINTENANCE TYPE: Scheduled Precautionary Our network team has identified a failing EDFA amplifier in Southfield and scheduled maintenance late this evening to replace the component. We anticipate approximately 10 minutes of downtime to ...

* Resolved * Level3 Routing

Published: 12/14/2016

Dec 18 21:00 Limited peering to Level3 has been restored. Our NOC is monitoring these paths for any problems that may arise. Dec 14 17:15 Our NOC is tracking Level3 routing problems and our session has remained shut down. We will continue to update and monitor the situation. Given the ...

* Resolved* Level3 Network

Published: 12/12/2016

Dec 12 12:16 After recent DDoS attacks that occurred on Saturday 12/10, Level3 restored services to normal operations at 12:16am EST. Some customers may have seen traffic move from Level3 to other peers while services were being restored.

*Resolved* Large DDoS

Published: 12/10/2016

Dec 11 08:00 Activity has subsided and this issue is being marked resolved. Dec 10 22:40 Customers impacted by DDoS have been mitigated. We will continue to monitor this activity and network quality. From what we've found these are targeted to specific network customers and other traffic ...

*Resolved* DET-IX Exchange

Published: 12/10/2016

Dec 11 13:00 Peering is restored. DET-IX has installed additional filters to help mitigate additional attacks to the exchange. Dec 11 08:00 Peering with 123Net still shows packet loss. Sessions will be resumed once cleared. Dec 10 22:12 We've received updates from 123Net regarding ...

* Resolved* Level3 Network

Published: 12/10/2016

Dec 11 13:05 This problem has been resolved by Level3 and have been stable. Dec 10 22:15 Large DDoS activity has been reported by networks in the Detroit area. ManagedWay network services are unaffected and Level3 seems to be mitigating any issues at this time. Dec 10 18:50 Some ...

*Updated RFO* Network issues - Complete

Published: 12/09/2016

Dec 10 18:00 Eastern Resolved Repairs have been completed. Dec 9 16:49 eastern update An RFO has been released This issue is considered In Repair and Stable condition. Dec 9 11:41 eastern update Technicians have identified ...

*Resolved* BGP and OSPF bouncing

Published: 12/05/2016

Dec 11 13:10 This issue is believed to be related to RFO These problems have been resolved. Update: As of 13:30 service has been restored. Please contact the help desk if you experience any further issues. -- Some customers in Troy may be ...

* Resolved* TYM Troy 319 Exec Packet Loss to IDF customers

Published: 11/30/2016

* Resolved * We experienced a supervisor failure on IDF1. We have replaced this with a cold spare from inventory and brought the system back online. Updated Nov 30 16:28 eastern We are tracking a problem that effects customers in Troy on IDF1. This is resulting in packet loss to these ...

Router module failure - Restored

Published: 11/26/2016

Service has been restored. Please contact our help desk if you have any problems. Router module failure Some customers in Byron Center and Southfield may be experiencing service issues due to a module failure and a memory fragmentation error. Effected routers are Core 3 in Byron Center and ...

TROY - scheduled electrical maintenance.

Published: 09/14/2016

FYI - We will be bringing add'l PDUs on line tomorrow in TROY today @ 1200h. As a result, UPS1 will be placed in "bypass" for roughly 5 minutes, UPS2 to follow shortly afterward. We do not anticipate any service disruption during this time. Please feel free to contact me if you have any ...

UPDATE: Level3 Routing Issues Resolved

Published: 08/22/2016

While investigating the routing problems with Level3, service was restored while our engineers were actively troubleshooting the interface. No configuration errors were found and routes via Level3 are now reestablished. Please contact the support team with any questions at 888-745-6948.

Level3 Routing Issues

Published: 08/22/2016

At approximately 1005h EST this morning our network engineers detected packet loss and routing issues within the Level3 network and immediately removed Level3 from our routing tables. We will restore the interface with Level3 once the issues are resolved and a root cause analysis is conducted. If ...

Network Outage Report - 7 June 2016

Published: 06/08/2016

At approximately 1305h EST on June 7, 2016 ManagedWay customers collocated in our Troy, Michigan facilities experienced a momentary interruption of service due to a routing loop between an aggregation node and our core network. This was created by an error in configuration while adding a new link ...

600 Executive Drive - Power Systems Maintenance

Published: 04/15/2016

Facility(s): 600 Executive Drive Troy, MI 48083 Date and Time: 4/21/2016 from 7:00 AM to 4:00 PM on 4/28/2016 (EST) MAINTENANCE TYPE: Scheduled Precautionary MAINTENANCE DESCRIPTION: The site will be performing maintenance on the critical power systems at the location specified ...

DDoS Attacks

Published: 01/23/2016

We have been experiencing DDoS attacks this morning that has effected service on Level3 and some network segments. The attack has been mitigated and our NOC is monitoring for any subsequent events.

DDoS attacks

Published: 01/05/2016

We are seeing several small DDoS attacks to some of our customers in Troy today. We have been able to mitigate these quickly, if you have any concerns please let us know.

Level3 peering routes

Published: 01/02/2016

After monitoring Level3 peering and routing issues we will be rolling Level3 peering routes back into our network blend over the next few days. Our staff is closely monitoring the situation, if you have any questions regarding routes received over our Level3 peer please let us know.

Update: Generator failure 123Net Byron Center

Published: 12/28/2015

As of 10:30PM 123NET Bryon Center is back on utility power. All systems are now functioning normally and no further issues are anticipated.

Generator failure 123Net Byron Center

Published: 12/28/2015

Around 16:00 eastern utility power to 400 76th st Byron Center lost power. After manually switching to generator power one of the generators stopped functioning. Technicians are on site and actively working on this issue. Some customers may experience loss of primary or secondary power circuits. ...

DDoS against our CDN

Published: 12/21/2015

Starting at 16:20 eastern time we began to see a small 9Gbps DDoS against our CDN nodes in Southfield. We are mitigating this attack and service has not been disrupted. Please let us know if you are experiencing any issues with your service.

RFO - Router failure - 319 Troy

Published: 12/19/2015

Reason for outage update: 2015-12-18 We experienced a switch module failure in an access router at 12:30 eastern. This disrupted routing for customers and steps were taking to mitigate the impact. At approximately 18:00 eastern technicians began bringing new routes online with ...

Switch failure update

Published: 12/16/2015

Update 15:00 eastern: agr1.tym in Troy is back online after a failed ether channel group. Some customers with HSRP to agr2.tym also experienced traffic anomalies. We will be opening an emergency maintenance window tonight to address these issues and make repairs to these switches. We will ...

Level3 Detroit peering issues

Published: 12/15/2015

At approximately 18:00 eastern we began receiving reports of packet loss and latency. After reviewing the reports we discovered problems with Level3 peering to major providers including Comcast, WoW, AT&T. We have been tracking similar problems for the last week between Comcast and Level3 in ...

Network Outage

Published: 12/07/2015

Between 3:59 PM and 4:23 PM EST, some customers experienced request timeouts and outages from our location in Troy. The issue has been resolved and the service is operating normally. Although some technicians have noted it was maintenance, this error has occurred due to a faulty command in a router ...

Network Update

Published: 11/19/2015

Between 11:30 PM and 3:31 AM EST starting November 17th, we experienced elevated packet loss for some Internet connections in our 319 Troy Datacenter. This was triggered by a massive DDoS. ManagedWay has been replacing legacy networking hardware and increasing capacity since the acquisition of the ...

Network Issues

Published: 11/01/2015

Today, around 1:40PM EST. Our Network Operation Center Team received alert that one of our core routers was experience an issue. Our team found that one of the line cards experienced an error and reset it self. During our investigation, we have brought down our BGP sessions with a few of our ...

Dashboard updates

Published: 09/22/2015

We are pleased to announce the release of our updated customer dashboard. If you experience any problems accessing your account please contact support at (888) 745-6948 or