News: Network Maintenance

Published: 12/02/2021

Dear Valued Customer,

A Managedway network peer has scheduled a maintenance for 12/02/2021 at 12:00 AM to 3:00am EST. The details of the planned maintenance are listed below along with the location and planned impact timeframe.

Location: Toronto
Start Date: 2021-12-02 12:00am PST
End Date: 2021-12-02 3:00am PST
Work Window: 3 hours
Expected Downtime: 45 - 60 minutes
Action and Reason: The purpose of this work is to apply and activate software module upgrades on code running on the edge routers per the manufacturer's recommendations.

During this maintenance window, you may experience up to two brief interruptions in service while we complete the maintenance activities. However, due to the complexity of the work, your downtime may be longer. Customers may also see some re-convergence during the maintenance window. Customers may experience latency and packet loss intermittently throughout the window.

Our network operations engineers closely monitor the work and will do everything possible to minimize any inconvenience to you. If you have any problems with your connection after this time, or if you have any questions regarding the maintenance at any point, please call Customer Support at 1-888-745-6948


Best Regards,

ManagedWay Network Engineering